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2013 TRAININGS |BEST ITIL INTERMEDIATE SS TRAINING |ITIL INTERMEDIATE SS ONLINE COURSE |ITIL INTERMEDIATE SS TRAININGS ONLINE |ITIL INTERMEDIATE SS TRAINING IN HYDERABAD | INDIA | UK | USA | CANADA ASTRALIA |ITIL INTERMEDIATE SS ONLINE TRAINING

course contents:

Ecorp Trainings, one of the best institute providing quality level of training in E-learning & Corporate Services.

We offer instructor led online training. Classroom trainings are conducted in Hyderabad , India.

We provide training for almost all IT technologies,i.e : Documentum, SAP , ORACLE , JAVA , DOTNET , STORAGE products ,HYPERION etc.

for more details please visit-

http://www.ecorptrainings.com/itil-intermediate-ss-online-training-in-hyderabad-india.php

Course Contents 

Introduction to Service Strategy

Core concepts

Purpose and objectives of service strategy

Scope of service strategy and value to business

Service strategy and the overall ITIL lifecycle

Strategy concepts and practices

The context of service strategy in relation to design, transition, operation and continual service improvement

Exploring strategic perspectives, plans and positions

Service Strategy Principles

Deciding on service strategy

Defining services

Basic approach to deciding a strategy

Utilizing the four Ps of service strategy

Perspective

Position

Plan

Pattern

Strategy and opposing dynamics

Leveraging the combined use of utility and warranty

Defining and creating value

Assets: customer, service and strategic

Choosing service providers

Meeting business outcomes

Outperforming competitors

Service economics and sourcing strategies

Strategy inputs and outputs within the service lifecycle

Service Strategy Processes

Creating effective service strategies

Integrating the five service strategy processes

Creating value for the business

Strategy execution

Strategy and financial management for IT services

Purpose and objectives

Describing the process activities

Service portfolio management

Identifying process activities, methods and techniques

Applying value to business

Demand management

Strategies for demand management

Profiling, segmentation and service packaging strategies

Demand and customer outcomes

Business relationship management

Distinguishing triggers, inputs, outputs and interferences

Critical success factors and key performance indicators

Challenges and risks

Analyzing IT Governance

What is IT governance?

How strategy relates to governance

Setting strategy

Leveraging governance frameworks and bodies to set strategy

Implementing governance

Evaluate, direct, monitor

Producing a governance framework

Distinguishing governance bodies

Technology Considerations

Organizing for service strategy

Identifying organizational development

Applying organizational departmentalization

Deciding organizational design

Technology and service strategy

Automating service

Analyzing and producing service interfaces

Implementing Service Strategy

Developing implementation strategies that follow a lifecycle approach

Implementation through the lifecycle

Following a lifecycle approach

Critical Success Factors and Risks

Providing insight and guidance for strategic challenges, risks and critical success factors

Determining the viability of strategic positions and plans

Challenges, benefits and risks

Types of risks and high-level approaches for mitigating risk

Contact

ECORP TRAININGS.

Training Coordinator.

UK :+44-203-468-0685

USA : +1-703-445-4802

INDIA: +91-8143111555 ; +91-40-64643304 / 06

URL : www.ecorptrainings.com

Email : training@ecorptrainings.com



www.ecorptrainings.com/itil-intermediate-ss-online-training-in-hyderabad-india.php

Schedule

January 21, 2014 — 9:00 am to
October 21, 2022 — 6:00 pm

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Venue

ECORP TRAININGS